I've transformed over twenty hotels into market leaders, including one that became the #1 hotel in the USA out of 50,000 on TripAdvisor. After consulting with Windstar Cruises, I was thrilled to see them awarded #1 luxury cruise line globally by Condé Nast.

But here's what really drives me: I'm a joy evangelist and creative firestarter on a mission to elevate businesses through the magic of five-star hospitality principles—without the expense.

I am a pioneer who helped invent the luxury lifestyle hotel concept, I blend luxury-hotel-level standards with soul-deep business transformation. My book "How to Win Business" isn't just another strategy guide—it's your roadmap to transforming customer experience from a maze to amazing.

I write with wit, lead with heart, and refuse to settle for anything less than extraordinary. Whether you're a startup or Fortune 500 company, I'll show you how to achieve epic revenue growth, dominate social media rankings, and inspire fierce customer

My vibe? Think Maya Angelou's wisdom meets Richard Branson's boldness with a Pixar storyteller's heart. Because excellence isn't just profitable—it's transformational.

Ready. Set. Grow!